Taking the first step forward on your personal journey can be difficult, 

but having the information you need may help! 

Can't find the answer to your question here?

Contact us, we're here for you.

Frequently Asked Questions

Do I need a referral from a doctor?

No, you do not need a referral in order to see us, however, we do accept referrals.


Will my sessions be covered by my insurance?

You will need to check with your insurance provider to ask what coverage you have for counselling services.  Be sure to ask your insurance provider what type of professional your coverage is for (such as a Licensed Psychologist, Registered Social Worker, Canadian Certified Counsellor, or Licensed Counselling Therapist). 


Do you direct bill to my insurance company?

No, we do not direct bill to insurance companies.  You can expect to pay the fees for your session, and then submit your receipt to your insurance provider.


How can I pay for my session?

It depends on which team member you see.  Please see the team member pages for more information on their methods of payment.


What is the payment policy?

The fee for your session is due at the time of your appointment.


What if I need to cancel my appointment?

Please contact with 24-hour notice if you need to cancel your appointment.  If you cancel with less than 24-hours notice, you are still responsible to pay for the full session fee.


Is there a cost if I only do a half-session?

You would still be responsible to pay for a full session.


How do I set up an appointment?

Check out our "Contact Us" page for more information on booking an appointment.  


What can I expect for my first session? 

Many people may experience some degree of nervousness upon coming in for their first appointment - and that is okay!  We hope you will feel welcomed and comforted in our space, while you fill out paperwork in the waiting room.  The team member whom you are scheduled to see will greet you in the waiting room, and show you to their office.  You can expect your first session to include exploring what brought you to make an appointment.  You may spend some time answering a few simple assessment forms.  Ultimately, we are here for you, and will support you in your journey toward growth and wellness - however that looks for you!